Frequently Asked Questions

 

1. How to find a product on this online shop?

You will find on the homepage of our website the menu for all our products categorized by type, style or trend.
An advanced search option is available to you. You can do research by product type, style, size, by color or price.

2. How to verify that the products I have chosen are in stock?

We select products from stock fabrics and other materials available or the available size for products in stock. You will confirm the availability of the product (s) selected (s) when adding to your cart. This status can be changed from the setting cart and receive your payment by credit card or check.

3. Can I book a product that is not available on the site (previous collection, size not available, etc. ..)?

These products are out of stock so we can unfortunately not book products that are no longer available on the website.

4. How to choose the right size?

We offer a full grid size, you can read it by clicking here

5. How to order?

It's quick and easy! Choose your products according to your desires and find them in your basket at the top right of your screen. Click shopping cart to complete your order. Simply log in (or create an account if this is your first order), check the delivery address and make payment.

6. How to be sure (e) that my order has been recorded ?

We confirm the recording of your order by email within a few minutes.
You will also receive an email from us when your package is shipped which usually takes place after a period of production of two to three weeks on average.

7. What is your production time?

Our production time is about 17 days. The expedition took place the day after the workshop output your entire order.

8. Indulge foreign countries?

We ship to worldwide. Count between 5 and 12 days for postal delays after prioduits availability of your order.

9. I live outside the European Union. Do you sell Off-Tax (Tax-Free)?

Your purchases are automatically Tax-Free if the destination country of your order is out of the EU (such as Switzerland or Norway) when you enter the delivery address.

10. How to track my order ?

At any time, you can log into your account (with your email address and password) to track the status of your order. In addition, you will receive several emails from us informing you of the progress of your package once your manufactured items.

11. What can I do if more than five days after the shipment of my order, I still have not my package?

If you still have anything beyond this period, please log into your account and click My Orders / Track shipment, it returns you to the site of the post office and informs you of the status of your delivery.
If you disagree with the information provided by the Post Office, thank you for contacting us here so that our customer can contact the carrier and initiate an investigation.
In case of delay or non-delivery by the Post, our company can not be held responsible.

12. What happens if my package was lost or damaged by the Post Office?

During the checkout process and before the payment is you can choose a shipping method with insurance loss for a few euros more. This insurance allows you, after finding claims and loss or destruction of the package and its contents by the Carrier, to receive a refund of your order or the delivery of a new package at no extra cost.

13. How do I check my order and get a receipt?

After confirming your order, you will receive an order confirmation email. You can also view the contents of your order in the "My Orders" section of "My Account" by clicking on the corresponding button. If necessary, an invoice can be sent by mail upon request after your package is shipped.

14. How to pay on this site and is it safe?

We offer several methods of payment: Card (s) gift (s) and / or credit card (Visa, Mastercard) or Paypal. We also accept bank checks issued in France in euros, the SWIFT bank transfers and money orders French and International.

If you pay all or part of your order by check or money order, please mail your payment payable to SARL Sininen at the following address: Sininen, 8 Rue Jacquard, Cadex 200, 54500 VANDOEUVRE (France). If you pay all or part of your order by credit card: Upon payment, you will be automatically redirected to our bank Crédit Agricole / Paybox, which ensures data confidentiality and has all the security systems against fraud. Pictograms show you that you are in a secure and that your data is encrypted. The ticket card payment you will receive by mail the bank server informs you that the name of the recipient of your payment is Sininen SARL. Identity that you find elsewhere in your record card. If you pay via Paypal: The financial and personal information is encrypted when sending information to PAYPAL servers.

15. CB I pay, when my account is debited?

To enable the production launch of your items (these items are manufactured almost exclusively on order), your order becomes final and your payment will be debited from your card account immediately.

16. Can I pay by card (s) gift (s)?

You can pay all or part of your order gift card. This is valid for 6 months after its issuance. You can use multiple gift cards to pay for your order.
During the checkout process, to payment you must enter the number of your gift card in the space provided for this purpose, copy the security code that s' shown in the inset of color and click OK.

17. How to get free shipping?

This site offers you the shipping from 170 € purchase for each order. Feel free to combine your purchases to take advantage of this offer. (Exceptionally, in the course of trade, we can change this amount limit for the free shipping.)

18. How to use a discount code?

If you have a discount code, you will need to learn when validating your cart (Step 1) in the box provided for this purpose. It will be immediately taken into account and deducted from the total amount of your order payment.

19. How to maintain the items ?

Wash our clothing items at a maximum of 40° C. First washing of dark colors items must be done separately. We recommand hand-wash for all our items in vinyl or in rubber in order to keep them in good state. In any case avoid tumble drying to avoid shrinking of your textile items and damaging plastic and rubber clothing and bedding.

20. How to be notified of the arrival of new products on this site?

This site offers new products regularly. To help you easily identify new, they are identified by a label "NEW" (new) close pictures, or from the "New". To be sure you are always informed of the latest news and trends on the site, we invite you to subscribe to the newsletter (see website page bottom).

21. Are the products sold on this website are available in store?

We do not sell items from his collection that exclusively and only on the Internet. For urgent needs, some items are in stock and are available here are shippable almost immediately or the next business day of receiving your payment.

22. I wish to be delivered to my place of work, at a trader or a post office, how it happens?

For shipments, our company uses the service COLISSIMO (R) of the French Post Services. All information on delivery to an address different than your home, at a trader or a post office or by appointment are available here .

23. How to return one or more products?

Only an exchange for size error on your part is possible only for pajamas. You can find all the details of our returns conditions in our Terms & Conditions .

And in general for all the items in our collection are made to order according to your tastes, no exchange, no refund is possible.

24. How to redeem one or more products?

Only an exchange for size error on your part is possible. You can find all the details of our returns conditions in our Terms & Conditions .

25. How do I change or cancel my order?

All orders can be changed within 8 hours after payment confirmation online. To use this feature, you must imperatively reach us by phone or by SMS within the time limit by calling the number of your order and giving all relevant details about the possibilities to reach you. 

For all our products made to order, the right of withdrawal does not apply, in accordance with the provisions of Article L 121-20 of the Consumer Code, as amended by Order No. 2001-741 of 23 August 2001 which states that the withdrawal period is seven (7) days, and such withdrawal is excluded (Article 121-20.2 third paragraph) for contracts for supplies of goods or clearly personalized or made to order consumer or for such items tailor-made and non-standard measurement.

26. How do I change my email address?

You can change your e-mail address in the tab "My Info" under "My Account".

27. How do I unsubscribe from the newsletter?

To unsubscribe from this newsletter, simply click the link at the bottom of the newsletter received "If you no longer wish to receive offers from us, click here" or go to the tab "My newsletters" in the "My Account". So you can manage your subscriptions to newsletters Sininen Ltd. ..

If after consulting our FAQ, you have other (s) question (s), do not hesitate to contact us by clicking here